Background: Satisfaction with orthotic devices and services results in greater orthotic usage. Evaluation of users’ satisfaction could enhance the quality of service delivery.
Objectives: This study aimed to identify the predictive value of demographic factors on users’ satisfaction with lower-limb orthoses and related services.
Methods: Ninety-seven users of LLO participated in this cross-sectional study. Users’ satisfaction was evaluated with the Orthotic & Prosthetic Users’ Survey (OPUS). SPSS version 22 using linear regression test was used to identify which demographic variables explain variation in satisfaction with LLO and services.
Results: According to linear regression, the variance of satisfaction with device was significantly explained by the income level and the type of orthosis (P <0.05). However, the predictive value of these variables was relatively low (Adjusted R2 = 0.118). The results also showed that the variance of satisfaction with services was significantly explained by none of the dependent demographic variables (P> 0.05) and the prediction of the independent variable by the demographic variables was very low (Adjusted R2 = 0.063).
Conclusion: Orthotists should focus more on clients with low-income to acquire their satisfaction with devices and services. They also need be more careful when making long orthoses such as Knee Ankle Foot Orthosis or Hip Knee Ankle Foot Orthosis to satisfy their users.